Frequently-Asked Questions

  • 1-How do I contact customer service? For any questions or assistance, contact us via: Email: service@diamond-press.com Phone: +971 50 652 1815

  • 2- How do I create a spot UV file? Spot UV files should have 1 bit color depth. This is shown on Photoshop as Bitmap image mode. Spot UV files should have 300 dpi (300 dpi vertical and horizontal). Tiff files should be uncompressed. This is specified in when saving something as tiff in Photoshop. With respects to using Illustrator, ensure an unpainted, unfilled box of the full bleed dimensions of the product for the spot to overlay perfectly.

  • 3- What file formats do you support? To submit, please upload flattened files under 100 MB per side. To decrease file size, we recommend LZW compression. Please do not submit transparent or multi-layered files. These files may result in issues as our system has difficulty rendering files with multiple images, graphic and text layers, etc. File types: Accepted file types include TIF and JPG. Resolution: Files must be high resolution at 300 dpi.

  • 4- Should my file be designed using CMYK or RGB color palette? All files should be designed and uploaded in CMYK. If you upload a file in RGB, the color will be converted into CMYK and may not be as accurate. As a good rule of thumb, if your file contains large quantities of blues and purples, it may be best to limit magenta hues in the design by at least 10%.

  • 5- What formula is best for a rich black? We recommend the following formula: 75% Cyan, 40% Magenta, 40% Yellow and 100% Black.

  • 6- My text is outside the safe zone. Is this correct? No, if text is placed past the Safe Zone (dotted red line); it is considered as Out of Zone Printing. In order to ensure proper cut, place all important text and images well within the Safe Zone. We can potentially cut the cards up to this point. Anything extending outside this area risks being trimmed. See our Design Guide for an example of OUT OF ZONE PRINTING.

  • 7- Why does my submitted file look blurry? Files should be submitted at 300 dpi to print clearly and correctly. The thumbnail shown is a low resolution preview of the submitted file. If the preview appears blurry, the file may be pixelated, which may affect the quality of the printed product. See our Design Guide for the types of PIXELATION that are not accepted.

  • 8-How do I design an even border? We do not recommend designs with a frame or border due to the nature of our cutting. All designs should include a Full Bleed to ensure proper cutting. If you would like to design a border, start the frame/border well within the Safe Zone and extend it to the Full Bleed edge as the cut can occur anywhere within this area.

  • 9- The file I submitted looks tiny. How do I fix this? The submitted file likely does not meet the required specifications. Make sure your file resolution is built to 300 dpi.

  • 10- Do you have start files for each product? Yes, download our START FILES in JPEG or PDF format to begin designing. Follow the step-by-step guidelines on how to prepare your artwork (files), setup instructions, save instructions and PDF export settings.

  • 11- What is a zipped (zip) file? A ZIP file format allows you to both compress and archive your files. Multiple or large files can be easily transferred as one file that contains a package of separate files or folders.

  • 12-How do I make changes to my order? Depending on the desired change(s), an order can be edited prior to completing payment or placed on hold before production. However, products cannot be added or removed after payment has been submitted. To make changes: Log into My ACCOUNT to place an order on hold. While on hold, you may edit an order, upgrade shipping or cancel the order if it has not yet printed. Please note that additional fees may apply to any accepted changes.

  • 13-Can I change the quantity of an order that I already placed? After payment has been processed, changes to an order that affect the total product cost cannot be applied.

  • 14-Can I make changes to an order if it is already in production? Unfortunately, as each order is custom printed, changes cannot be made to an order if it is already in production.

  • 15- Can I cancel my order? Diamond Printing Press acts as a self-service online store. Customers can cancel orders that have not been sent to production by logging into My Account. Only the cost of shipping can be refunded for canceled orders: Login to My Account Under Order History, select the invoice then click on "Cancel Order" and approve.

  • 16- My order did not arrive on the date chosen. What are my options? If an order is delayed due to the fault of Diamond printing Press, you may request an upgrade of the shipping service or compensation. Diamond printing Press must be contacted within 30 days of receiving your order via email at service@Diamond–press.com or by phone at

  • 17- The product received is not the color I approved. All Diamond prints orders are printed on gang runs, which means multiple jobs are printed on one press sheet. As such, different designs surrounding your print(s) on the press sheet can affect the overall color and contrast.

  • 18- Can you print sizes and quantities not listed on your website? Yes. If you have a custom size or have other specs that you cannot find on our site, please fill out the contact us form and let us know.

  • 19- How long will my order take? How long depends on what product you’ve ordered and if it has any special finishes. If you log into your account page, you can select your order and view the estimated delivery date. Deliveries within Dubai are next business day. Deliveries to all other Emirates take an additional business day.

  • 20-Will I always receive the exact quantity I order? Most of the time we will ship you slightly more than you ordered, free of charge. On occasion, you may receive slightly fewer pieces than you ordered. Printing industry standards allow for underages of up to 5%. If you need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

  • 21-Do you accept documents made with Microsoft Word or Excel? We are afraid not. MS-Office data is not print data.

  • 22-How much does delivery cost? Delivery within Dubai is Free. Deliveries to Sharjah cost 50 Dhs + 1 business day. Deliveries to all other Emirates cost 100 Dhs +1 business day.

  • 23-I received my order, but I found a mistake. Can I get a reprint? If there has been a printing error, we will of course reprint your data at no additional cost to you. If the error is found to be the result of poorly prepared data or otherwise contains client-side production errors however, Print Arabia will not be held responsible and any reprints will be at your expense. Please see our full Terms and conditions for more details on claims and returns.

  • 24-Do you offer design services? We do not currently offer design services. We require press-ready artwork in either TIFF or JPG.